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Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0114 272 2586, or write to us at 1st Call Gas Services Ltd, 1st Floor, 3 Westbrook Court, Sharrow Vale Road, Sheffield, S11 8YZ, or email us at customerservices@1stcallgas.com and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.’

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Financial Ombudsman Service

We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by the Ombudsman. The firm undertakes to pay promptly any fees levied by the Ombudsman.

How Long You Have to Complain to the Financial Ombudsman Service

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date the final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Contact:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or

020 7964 0500 (if calling from abroad)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

ACCREDITATIONS & PARTNERS

With over 40 years combined experience in the business, 1st Call Gas Services have been awarded a wide range of accreditations.

• 10-12 Year Warranty

• Made in the UK

• Highly-efficient

• Easy to use

£2,250

INCL VAT

Prices from

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1st Call Gas Services are fully qualified and accredited gas, plumbing and central heating engineers, based in Sheffield, South Yorkshire.

We pride ourselves on providing our clients with excellent customer service, technical expertise and competitive prices.

 

Fast. Reliable. Local.

ABOUT US

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Copyright © | 1st Call Gas Services 2023
VAT Reg Number - 865 718 974

 

1st Call Gas Services Ltd. is authorised and regulated by the Financial Conduct Authority FRN 842708.
We are a credit broker not a lender and have a facility with one lender.

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